Hi5Central begins with a deeply connected ITSM platform and expands into AI, collaboration, automation and future endpoint management.
Every record shares users, services, teams, knowledge, activity and reporting, so technicians always work with the full picture.
Capture, prioritise, assign and resolve issues with complete ownership, communication history and SLA visibility.
Deliver structured services through a polished catalogue, approvals, workflows and user-friendly request forms.
Plan controlled changes with impact, risk, approvals, implementation steps and post-change review.
Build trusted knowledge for technicians and users, with review, approval and usage insight built in.
Keep dashboards, incidents, users, knowledge and changes open inside Hi5Central. Desktop and tablet users gain a genuine operational workspace instead of browser-tab clutter.
AI features use ticket context, knowledge, service relationships, activity and future endpoint telemetry to provide useful action—not generic responses.
Turn long ticket histories into clear, useful summaries in seconds.
Draft context-aware replies using ticket, service and knowledge information.
Identify related incidents, recurring failures and emerging service issues.
Use historic outcomes and affected services to improve risk decisions.
I can no longer access Outlook. It started after this morning’s update.
Thanks Alex. I can see similar reports and have linked this chat to the active incident.
✦ Suggested: Send the verified Microsoft 365 workaround.
Live chat is not a separate inbox. Conversations share users, services, incidents, requests, knowledge and operational context.
Hi5Central will later expand into device monitoring, patching, inventory, automation, remote support and endpoint intelligence. RMM is not yet available, but the platform is being designed for it from the beginning.