4 guides
Getting started
Create a workspace, understand tenancy and prepare your organisation.
Create your workspaceWorkspace structureInvite your teamComplete onboarding
Open categoryHi5Central documentation
Find the answer. Keep the work moving.
Learn how to configure, secure, deploy and operate Hi5Central—from the first company workspace to advanced service workflows.
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Getting started / Workspace
Create your Hi5Central workspace
Your workspace provides a dedicated company address and tenant-aware environment for your users and configuration.
Workspace URLyour-company.hi5central.com
Browse by category
Everything organised around the work.
Browse documentation by the part of Hi5Central you are configuring or operating.
4 guides
Security and identity
Configure authentication, MFA, sessions, roles and access controls.
Set up MFAManage sessionsRoles and permissionsAudit activity
Open category4 guides
IT service management
Operate incidents, requests, changes, knowledge and service workflows.
Incident managementService requestsChange managementKnowledge base
Open category4 guides
Automation
Build workflows, approvals, tasks, conditions and service automation.
Workflow builderTriggers and conditionsApproval stagesTask dependencies
Open category4 guides
Deployment
Understand cloud hosting, self-hosting, backups and infrastructure.
Hi5Central CloudSelf-hosted deploymentBackup strategyEnvironment configuration
Open categoryPlanned
API and integrations
Prepare for service accounts, APIs, webhooks and external systems.
API overviewAuthenticationWebhooksIntegration roadmap
Open categoryRecommended guides
Start with the workflows most teams configure first.
These guides will take an administrator from a newly provisioned workspace to a secure and usable service-management foundation.
View getting started01Create your first workspaceRegister an organisation and choose its company.hi5central.com address.5 min02Secure an administrator accountEnable MFA, create recovery codes and review active sessions.7 min03Configure an incident workflowSet priorities, assignment rules, statuses and service-level targets.12 min04Build a new-starter requestCreate a structured request with catalogue items, approval and tasks.15 min
Platform map
Understand how the major areas fit together.
Documentation follows the same connected architecture as the product, from tenant setup through operational delivery.
Foundation
Workspace and organisation
Tenant structure, company URLs, users, groups, roles and branding.
Service delivery
ITSM operations
Incidents, requests, changes, knowledge, SLAs and service ownership.
Orchestration
Automation and workflows
Approvals, conditions, dependencies, notifications and reusable actions.
Deployment
Cloud and self-hosting
Infrastructure, secrets, data services, proxies, updates and backups.
Hi5Central deploymentArchitecture overview
Deployment documentation
Managed cloud simplicity or customer-controlled hosting.
Deployment guidance will cover infrastructure requirements, secrets, networking, data services, upgrades, backups and recovery for both supported operating models.
Documentation coming later
RMM and endpoint operations
Endpoint monitoring, agents, remote support, terminal, file access, patching, scripts and device policies are planned future capabilities. Documentation will be published as those features enter supported testing.
Agent deploymentDevice enrolmentRemote sessionsSoftware patchingPolicies and scriptsEndpoint security
RM
Documentation statusPlanned with the RMM release
RoadmapNeed more help?
Find guidance or speak to the Hi5Central team.
Documentation will grow alongside the platform. Contact us when a guide does not yet answer your question.
Browse all documentation
Explore setup, administration, ITSM, security and deployment guidance.
Browse documentation →Read release notes
Follow improvements, fixes, behaviour changes and newly available capabilities.
View release notes →Contact Hi5Central
Ask about early access, deployment, security or product requirements.
Contact the team →Ready to begin?
Turn the documentation into a working service platform.
Create your company workspace and follow the documentation as the first supported ITSM workflows become available.